PRIVACY POLICY
Your content stays yours.
We believe trust starts with clarity. Here's how Contentiya handles your information and the content you share with us.
Table of Contents
1The information we collect
We collect only the information we need to provide and improve our services.
- Account detailsName, email address, password (encrypted) and basic profile information.
- Project detailsService type, project brief, instructions, deadlines and preferences.
- Uploaded filesRaw videos, images, scripts, thumbnails and final content you share with us.
- Messages & communicationChat history, feedback, revision requests and support conversations.
- Technical dataIP address, device information, browser type and usage data.
2How we use it
Your data helps us deliver a smooth, secure and personalized experience.
- Create and manage your account
- Process your content requests
- Share status updates and notifications
- Provide customer support
- Improve our services and platform
- Ensure security and prevent misuse
3Who can access your files
Your files are accessed only by authorized people who need them to deliver and manage the requested service. We do not share your content with unauthorized parties, and we treat your data with strict confidentiality.
4Your content and ownership
You retain all rights to the content you own. By using our platform, you give us only the permissions needed to provide and manage the services you request. We do not claim ownership of your content.
5Storage and deletion
We keep your data and files only for as long as needed to provide our services and meet legal obligations. If you want your data deleted, you can contact our support team and we will process your request as quickly as possible.
6Your choices and rights
You can access, correct or request deletion of your personal data. Just reach out to our support team and we will help you with it.
7Security
We use modern security measures to protect your data and files, including encrypted storage, secure servers and restricted access controls.
8Third-party services
We may use trusted third-party tools like cloud storage, email and analytics services to run our platform. These services follow strict privacy and security standards.
9Contact us
If you have any questions about this Privacy Policy or how we handle your data, feel free to reach out to us through our support team.
